F.A.Q.s

CUSTOM & TAXES

SHIPPING INFORMATION

PAYMENT INFORMATION

RULING PENS

RETURN & REPLACEMENTS

PRIVACY

Customs & Taxes

Will I pay import duty when my order arrives?
Orders shipped from Brazil to different countries are subject to import taxes, customs duties and/or fees charged by the destination country. All these charges are the recipients’ responsibility.

How much will I be charged from the customs?
We can’t predict how much the taxes, fees or customs duties are. Since the customs policies vary worldwide, you should contact the customs office from your country for additional information.

How long will it take for my order to be released from the customs?
The procedure on the customs vary in each country, and for this reason, we can’t predict how long it takes. When the order is held at the customs the shipping estimated time can vary and the delivery could be delayed.